Support
Need help with OpenMat? Here's how to get support, whether you're a coach, staff member, or administrator at a participating gym.
Accounts are managed by your organization
OpenMat does not offer public self-registration. Your account is created and managed by your gym or organization's administrator. If you need a new account, a role change, or your access removed, start with your organization administrator — we can also help route the request.
Signing in and account access
Trouble logging in, resetting your password, or accessing your account? Your organization administrator manages account access — reach out to them first, or contact us and we'll help route your request.
Scheduling and staffing
Questions about class schedules, rota assignments, coverage, or vacancy claims within your organization.
Timecards and payroll prep
Help with clocking in/out, reviewing timecards, or issues with payroll-preparation data.
Documents and acknowledgements
Questions about documents assigned to you, or issues acknowledging a policy or waiver.
Privacy and data questions
Questions about what information OpenMat holds about you, or requests to access, correct, or delete it.
General troubleshooting
Something not working as expected on web or mobile? Let us know what happened and we'll help investigate.
Contact product support
For help using OpenMat, account issues, or privacy and data questions, email us.
support@useopenmat.comInterested in bringing your gym onto OpenMat, or have a general business inquiry? Contact hello@useopenmat.com.